Every Sophia by Shirley piece is handmade in Kuala Lumpur and shipped worldwide. Here is what to expect when you order.
Where we ship
We ship internationally from Malaysia. If your country isn’t available at checkout, please message us and we’ll arrange a quote.
Shipping rates
- Malaysia & Singapore — free shipping.
- International— a flat rate calculated from the number of pieces in your order. You’ll always see the exact shipping cost before you pay.
Processing & delivery
Because each bag is made and finished by hand, orders are usually dispatched within 2–5 business days. Delivery time then depends on your destination and courier. Where a tracking number is available, we’ll share it with you.
Duties & taxes
International orders may be subject to import duties or taxes set by your country. These are the recipient’s responsibility and are not included in the price or the shipping shown at checkout.
Collect in store
Prefer to collect in person? Choose collect in storeat checkout and we’ll be in touch to arrange a time in Kuala Lumpur.
Returns & exchanges
Every piece is one of a kind, and many are made to order, so we’re unable to accept returns or exchanges for change of mind on one-of-a-kind or customised pieces. Please choose carefully, and reach out before you order if you have any questions — we’re glad to help.
If something arrives damaged or faulty
Your piece is checked carefully before it leaves us, but if it arrives damaged or faulty, please message us on WhatsApp within 7 days of delivery with your order number and a few photos. We’ll make it right — with a repair, a replacement where possible, or a refund.
Last updated: July 2026.
